JACKSONVILLE, Fla. -- Michael Fletcher is trying to buck the rising trend of unemployed veterans. 

"It's hard as a society as a whole to get a job," he said.  "Military veterans have other issues aside from just normal issues of just regular civilians.  You have PTSD issues in some people, you have disabled veterans like myself."

Fletcher, a member of the U.S. Air Force for six years, was injured in Iraq in 2005 after a truck flipped on him twice.  His heart stopped beating twice. 

After his accident, he said he had a choice to make: Either give up and live off his benefits, or move forward with his life.

"I met a guy at the DMV who was a part of the Wounded Warrior Project and he said, 'Don't give up, don't give up,'" he said.

Language learning is probably one of the most difficult skills to master. It is compounded by the simultaneous learning of academic content. It is through the English language that Florida’s over 200,000 ELLs must achieve mastery of the academic standards as outlined by the Florida Department of Education. In addition, there are a large number of English Language Institutes (ELIs) and community colleges that prepare students to meet the challenges of a higher education curriculum.

JACKSONVILLE, Fla. --  Danielle McQueen's brother, Reginald, was shot and killed in a 2009 drive-by.

"It's been difficult," said McQueen.

The day her brother died, she said, her family got a visit from someone at the Jacksonville's Victim Services Center. But McQueen said after the visit, her family never heard from them again. 

"I did not know what services they provide, and at this point I still do not know what services they provide," said McQueen.

"They didn't provide us with documents, brochures or anything like that to explain what they provided."

According to a city audit, the center offers counseling and financial assistance to victims of crime. Last year, more than $1.3 million went to victim services.

It pays for victims' utility bills, rent or mortgage, auto and home repairs, prescriptions, gift cards for food and medical services to sex crime victims.